ISCODE Company provides ERP software, dashboards, and TMS applications that are tailored to unique client needs. The project focused on optimizing business process flows to minimize human error and fraud.
My role
UX/UI Design and prototypes
Design handoffs with developers
Brand Identity
Design System
Result
35%
decreased in management costs
12%
reduced in operational costs
15%
faster operational workflow
CEO and Project Manager (Anop), 4-5 Software Developers
Team
Figma, Adobe Photoshop, and Adobe Illustrator
Tools
Design Process
User Problem
Employees struggled with a complex, confusing interface that led to frequent errors, mistakes, and inefficiencies in daily operations.
Difficult navigation made it hard for staff to complete tasks quickly and accurately.
Lack of clear information hierarchy and guidance increased the risk of human errors, which impacted order processing, inventory management, and reporting.
Frustration from using outdated or unintuitive interfaces reduced employee confidence and overall performance.
Users needed a more streamlined, intuitive workflow to support their job responsibilities and minimize mistakes.
Business Problem
Critical Improvements in ERP Software, Dashboard, and TMS Enhancement for optimized business operations
Necessity to redesign ERP software for optimizing business processes and reducing human error and fraud.
"Executive Summary" Dashboard application for better conversion of information into strategic decision-making tools.
A TMS (Transport Management System) application needed for efficient logistic tracking from warehouses to customers.
Affinity Map
I organized the notes from the interviews, then categorized all the information to identify commonalities.
Persona 1
Pitchaporn, Warehouse employees
Goal
Complete tasks on ERP software swiftly and efficiently.
Create sales orders and purchase orders effectively.
Frustrations
Non-intuitive interface causing data input and retrieval errors.
Lack of clear instructions leads to increased user errors.
User flow: ISCODE ERP
In ISCODE ERP software, users select a management area on the landing page, navigate to tasks like creating sales orders, and input data. Post-review and confirmation, the system processes tasks, allowing for follow-up actions and inventory management. The software also supports customer feedback and sales analysis for continuous improvement.
Enterprise Resource Planning software ( ERP )
Select a management area on ISCODE ERP's landing page (e.g., Order, Merchant, Warehouse, Transport, Shop, Accounting).
Navigate to specific activities like creating a Sales Order.
Perform tasks within the chosen module, such as entering sales order details.
Review and confirm data accuracy.
Complete tasks and engage in follow-up actions like monitoring order status and managing inventory.
Conduct post-sales activities including customer feedback and sales data analysis.
Persona 2
Anop, Executive manager
Goal
Access real-time data visualizations for informed business decision-making.
Approve orders and manage sales efficiently.
Frustrations
Inadequate tools for understanding complex data.
Inability to access real-time data for timely decisions.
User flow: Executive Summary Dashboard
The Executive Summary Dashboard application allows users to log in and access real-time sales data, analyze regional sales, generate customized reports, manage order approvals, and customize settings including notifications and administrative access.
Executive Summary Dashboard
View real-time sales data and performance on the Home Dashboard.
Analyze regional sales with the Summary Feature.
Weekly business reports can be export.
Review, approve, or disapprove orders in real-time as a manager or CEO.
Customize notifications, privacy settings, and administrator access.
Persona 3
Somsak, Delivery man
Goal
Efficiently complete daily delivery routes on time.
Inability to access real-time data for timely decisions.
Optimize routes to reduce driving time, fuel cost, and delays.
Accurately record proof of delivery (signatures, photos).
Frustrations
Confusing or missing delivery instructions.
Manual paperwork prone to mistakes and loss.
Lack of real-time route optimization leads to wasted time,money, and fuel.
Unclear daily job assignments and task status.
User flow: TMS application
The TMS Application streamlines the tracking of deliveries from warehouses to customers and optimizes routes. Delivery personnel manage daily trips and confirm deliveries by submitting photographic evidence and customer signatures.
TMS application
TMS Application tracks deliveries from the the warehouse to customer homes and optimizes routes.
Daily management of trips and jobs by delivery personnel.
Confirmation of deliveries with the submission of post-delivery results.
Delivery result verification that shows a collection of customer signatures and photos for
Design System
Result Metrics
+35%
faster operational workflow
-12%
reduced in operational costs
decreased in management costs
-15%
+9%
enhanced in logistic efficiency
Acknowledging my team
CEO and Project Manager (Anop), 4-5 Software Developers
